Privacy Policy

1. What We Collect

We may collect the following types of information:

• Identity details — full name, date of birth, gender, photo (where provided)
• Contact details — email, phone number, WhatsApp, address
• Education details — current level, target test, target score, study-abroad plans
• Payment details — transaction information processed through approved payment gateways
• Academic records — class attendance, mock test results, assessments, voice recordings
• Technical data — IP address, browser type, device info, page activity

2. How We Use Your Information

• To deliver IELTS / PTE classes, mock tests, and exam booking services
• To process payments and send confirmations
• To send important class updates, schedules, and reminders
• To track attendance and academic progress
• To respond to your questions and provide support
• To improve our teaching, materials, and services
• To comply with legal and operational requirements

3. Who We Share Information With

We share your information only with trusted service partners, and only to the extent needed for our service:

• Banks and payment processors (eSewa, Fonepay, international card networks)
• Communication platforms (Zoom, WhatsApp, email service providers)
• Cloud and CRM service providers (for data storage and class management)
• Official test providers (British Council, IDP, Pearson PTE) when booking your test on your behalf

We do not sell your information to third parties. We do not share your data for unrelated marketing.

4. Use of Class Content & Testimonials

We may record online classes for academic, training, quality, and promotional purposes. We may use student testimonials, photos, names, or voices for promotional purposes only with written consent. If you do not wish to be featured, please write to us and your class access will not be affected.

5. How We Protect Your Data

We use reasonable technical and organisational measures to protect your data, including secure payment gateways, password-protected accounts, and limited internal access. However, no online system is 100% secure — please use a strong password and don't share your login details.

6. Your Rights

• Access — you can request a copy of the personal data we hold about you
• Correction — you can ask us to update any inaccurate information
• Deletion — you can request deletion of your data, subject to legal and operational requirements
• Withdraw consent — you can withdraw consent for promotional use anytime

7. Cookies

Our website may use cookies to remember your preferences, analyse traffic, and improve your experience. You can disable cookies in your browser settings.

8. Contact Us

For any privacy-related questions or requests, contact us at:

9. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page with the updated date.